FaQs. General Information

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Live Goods

Plants

All live goods have a 48-hour exchange policy with a receipt (some restrictions apply). All plants that are not returned at the quality level in which they were purchased will not qualify for an exchange.

We do not offer returns or exchanges on plants or any live goods after 48 hours.

Once plant materials leave our property we do not have the ability to guarantee that the weather, plant predators, airborne plant diseases, the soil and location it is planted in, or the care it receives will ensure that the plants selected will thrive or survive.  It is up to the individual gardener to pay attention to their plant’s needs and problems as they arise.

What we can do is supply you with a healthy plant that has received our tender-loving-care, is correctly identified as far as its variety, instructions for care and planting of the specific plant, and supplies to help each plant do its best in its new home.  Once a plant leaves our grounds we can take no responsibility for the health and lifespan of the plant.

Plant(s) that are taken home by our customers hold a huge and wonderful potential to bring life, beauty, and inspiration to not only the landscape but to the gardener as well and will only come into their full glory if properly cared for.

Typical maintenance for trees, shrubs, perennials, and plants is watering, insect control, pruning, etc. All of these are subject to proper planting conditions. After plants leave our facility there is no warranty or guarantee implied.

No returns or exchanges on annuals, sale products or holiday merchandise.

Hard Goods

Any hard good product carries a 7-day exchange or credit with receipt.

Products need to be returned unopened and in good condition for a store credit only (some restrictions apply).

We reserve the right to refuse worn or damaged merchandise.

Custom designed items are not returnable.

Restocking Fee

Merchandise returns may be subject to a 20% restocking fee.

Store Merchandise

Merchandise must be returned with the receipt, in its original condition within 15 days of the purchase.

Products without a receipt or returned beyond this time period will not be accepted.

Merchandise with a receipt may be exchanged or issued a store credit.

Seasonal gift and home decor items (Christmas, Thanksgiving, Halloween & Easter, etc.) must be returned at least 15 days prior to the holiday with a receipt. We are unable to issue credits 15 days or fewer before a holiday and offer after-holiday returns.

Gift Certificates

Merchandise must be returned with the receipt, in its original condition within 15 days of the purchase.

Products without a receipt or returned beyond this time period will not be accepted.

Merchandise with a receipt may be exchanged or issued a store credit.

Seasonal gift and home decor items (Christmas, Thanksgiving, Halloween & Easter, etc.) must be returned at least 15 days prior to the holiday with a receipt. We are unable to issue credits 15 days or fewer before a holiday and offer after-holiday returns.

Returned Cheques

There will be a $50 service charge for all returned cheques

*All returns must be accompanied by the original sales receipt.